As part of a “zero pothole policy,” complaints about potholes in the Federal Territories, particularly in Kuala Lumpur, must now be resolved within 12 hours instead of 24 hours previously. According to The Star, this initiative will start from the third quarter of this year.
“This is crucial for road user safety, especially due to Malaysia’s ASEAN chairmanship this year and Visit Malaysia Year next year,” said minister in the prime minister’s department (Federal Territories) Dr Zaliha Mustafa.
As reported by Bernama, Zaliha said she was confident that response times could be further reduced through the use of artificial intelligence (AI) and real-time monitoring to identify and address urban maintenance issues more efficiently.
The public can submit their pothole complaints via Adu@KL or complaint channels managed by KL Strike Force member agencies. Zaliha noted that most complaints come from high-traffic areas in the capital city and industrial zones.
On a separate matter, Zaliha said 5,000 AI-equipped CCTV cameras have been installed across Kuala Lumpur to enhance public safety as well as improve proactive monitoring for faster response to emergencies, traffic incidents and criminal activities. She also proposed the formation of a task force to review outdated laws and regulations, with the findings to be presented by end of Q2 2025.
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