Puspakom is conducting an internal investigation into an incident in a Puspakom centre in Johor Baru, where a staff member of the inspection centre was slapped by a customer, reported Bernama.
The investigation found that the customer had committed an act of violence when the commercial vehicle that he brought for inspection had failed the brake test during the periodic inspection, said Puspakom CEO Mahmood Razak Bahman.
“The failure prompted the suspect to confront the involved Puspakom vehicle inspector, then suddenly attacked him,” Mahmood said in a statement. Any form of violence against Puspakom staff due to failure in inspections is completely unacceptable as the inspection is an indication that the vehicle is not safe for use on the road, he added.
“Customers who receive inspection results like this should take heed and immediately repair the condition of their vehicles for their own safety and that of other road users, instead of acting aggressively towards our staff,” Mahmood said.
As a result, measures for tighter security are being reviewed to prevent the recurrence of such incidents, said the Puspakom CEO. “Safety in the workplace for staff is our priority, and we are committed to enforcing this policy without exception. We will not tolerate such behaviour, and will cooperate with the Royal Malaysia Police (PDRM) to ensure that the perpetrator receives appropriate consequences,” he said.
Johor Baru Selatan district police chief ACP Raub Selamat said his team received the video through a link on X (formerly Twitter), and the police confirmed that a circulating video showed a man slapping a Puspakom staff member in Taman Daya, Johor Baru, with the incident occurring on November 18.
The post Puspakom investigates case of customer violence in Taman Daya, JB centre following brake test failure appeared first on Paul Tan's Automotive News.
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